TRADE AND CUSTOMER SERVICE

At Green Square Antiques, we want to provide our customers with the best service - both before and after a purchase. We have trained staff with art history and craftsmanship and extensive knowledge of materials, so you can get the best advice and guidance, according to your descriptions and wishes.

OUR PRODUCTS ARE SOLD AB STOCK

Our products are sold ex warehouse and the costs for any freight, insurance, customs and taxes are not included in the price of the product. However, we are always pleased to help you find a good freight solution to have your goods shipped to a freight store near you. If you would like our help and experience to find the best shipping solution for your purchase, you will be able to select this option at check out. If so, we will contact you to shortly to clarify your wishes and opportunities. Once we have found a suitable freight solution, the freight company will invoice you the approved freight amount and when paid, we will agree with the carrier when to pick up your purchase. If you request assistance finding a freight solution and it turns out there is no suitable solution for your purchase, you have 14 days to either regret or choose another solution for your purchase.

METHOD OF PURCHASE

Please add the desired item(s) to the basket.
When checking out, you can choose between the two options:

1. The goods are collected ab stock
Either personally by carrier or third party.

 

NB. Remember that if a person other than the buyer or a shipping company is coming to pick up the goods, ID and a power of attorney must be displayed to the buyer to avoid unauthorized disclosure.

Items can be picked up in Monday-Friday from 8-15. We would prefer being noticed no later than the day before the goods are picked up.

2. You prefer our help finding the best possible shipping solution
In this case, we will ALWAYS contact you later to agree on options and prices.
- If you do not find there is a suitable shipping solution, you have the option to cancel your purchase or choose another solution.
- When goods and a suitable freight solution is agreed, the amount of the goods purchased is proceeded deducted from your account (unless the payment has already been made via bank transfer.)
- The cost of freight is invoiced by the transport company.
- The goods are shipped / picked up as agreed.

PAYMENT TERMS. Payment for items ordered can be made online using wire transfer or the credit cards listed under "Payment cards". The payment for your items is withdrawn from your account once the items have been dispatched or picked up.

CREDIT CARDS AND CURRENCIES. We accept Visa, Visa/dankort, Visa Elektron, MasterCard, MasterCard Direct and Maestro, in the following currencies: DKK, SEK, NOK, EUR, GBP and USD.

CANCELLATION. We always give full cancellation within 14 days, with the sole proviso that the furniture has not been damaged. If you have received a product and regretted your purchase, always contact us at: +45 3257 5959 or greensquare@greensquare.com before sending any item return. Return goods that have not been entered into are rejected.

CONCLUSION OF A PURCHASE AGREEMENT. When you order an item from Green Square online shop, an order confirmation is sent to you by e-mail immediately after completion of the transaction. The information you provide when you submit an order is used in connection with billing, payment and shipping of the product.

ACCEPTANCE OF ELECTRONIC COMMUNICATION. When you purchase products online, you agree that communication with you and information can be sent to you via the e-mail address provided by you. You hereby accept that electronic messages have legal effect.

FORCE MAJEURE. In case of force majeure, Green Square A/S can opt to cancel the order or to deliver the agreed items as soon as the hindrance to normal delivery has lapsed. In case of force majeure, Green Square A/S accepts no liability for any loss suffered by the buyer as a result of non-delivery.

ERRORS OR INACCURACY. Despite our efforts to ensure that the information on this website is accurate, there may be instances when information about a Product contains wrong information, including a product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted.

COOKIES POLICY. By entering Greensquare.com, you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and in order to recognize your computer. A cookie is not a program and do not contain viruses.

PERSONAL DATA. Green Square A/S does not register personal information about you as a customer using this site, unless you, the customer, voluntarily provide such information to Green Square A/S. If you provide personal information to us, we will retain this information in order to answer via e-mail any queries you may have, for marketing related activities or to be able to contact you. We may use this information with a view to improving the website and its functions, products and services. All information will be treated in conformity with applicable legislation and will not be disclosed to parties not related to Green Square A/S.